"I am very dissatisfied with my recent visit. When I went to pay for my food, the clerk informed me that my card had not gone through, even though everything seemed fine. Reluctantly, I swiped my card a second time. While waiting for my order, I checked my online banking and, as I suspected, there were two charges for my meal. I brought this to the attention of the manager/owner, who assured me that the duplicate charge was only pending and would not go through. However, the next morning, I noticed that both charges had processed in my bank account.
I immediately called Dickys and spoke to the same manager/owner again, and she reiterated that she would resolve the issue and reverse the charge promptly. A week has passed, and the problem remains unresolved, forcing me to contact my bank to attempt to get my money back. This situation is absolutely unacceptable and makes me question whether this is a frequent issue at this restaurant. I wonder how many other customers have been double charged without realizing it. I can confidently say that I will not be returning to this location. I used to be a regular customer, visiting weekly, but after this experience, I won’t be coming back."
