"Haven?t been in over a year because of an obscenely bad prior experience with rude and petty staff, and went tonight because my mom and daughter wanted to try a holiday flavor. We pulled up well before closing and a worker tells us they?re cutting off theline. Went back and forth for a bit before a manager came and told us the same. He eventually agrees to take the order after wementioned their listed hours of operation along with what time we?d arrived. Asked the girl if she could make sure the holidaysnowballs were the ones with the ice cream (there were two types) and she rolled her eyes and tells us ?I don?t know. There?stwo.? And as my mom is asking if she can make sure if they?re the ones with ice cream, she just walked away and ignored us. Whenwe get up to the window to pay, they only had taken half of the order. Once we got everything and paid, the manager asks if wehave Google. Odd, but yeah. We do. Why? He tells us ?When you get home, leave us a Google review that sno-ball took care ofyou.? I?m baffled at how tone-deaf these people are. Overall, I know I can rely on two things here. Terrible service andshameless pandering. Good thing there?s a better alternative just down the street."
