"Terrible, Terrible, Terrible, but they made it right after we complained. We went to Bareburger after it came recommended by friends. We went at 5:15 on Sunday evening and the place was not crowded. We were seated immediately and read their iPad menus at our table. When we ordered our drinks, I asked specifically if they had Diet Coke and was told “Yes!”. When we got our drinks it clearly was not Diet Coke but some off brand soda. Strike 1. We order the Cauliflower Bites for appetizer, two burgers ordered medium, and a chicken sandwich. We ordered waffle fries and regular fries as sides with the burgers. Time went by and then more time went by. Finally our food came, and the chicken sandwich was the first to go back. It was loose and gamey and just had an odd taste. We were asked if we would like something else. We ordered a salad as a replacement. The next to go back were the sides of fries. Both the waffle fries and regular fries were ice cold. I don’t understand how, in a restaurant that hardly has anybody in it, fries are served cold. The regular fries were replaced with hot fries. The next issue was both burgers. The “Standard” burger we ordered came out with an “Extra Paddy” that we did not order, so we sent that back to be corrected. And when we got it back with just the single paddy, it was beyond well done even though it was ordered medium. The other burger was cooked fine but it was tough meat. It was very strange. So here’s where things started to get slightly better but also concerning. The cook came out to the dining room and was making his rounds at the tables. When he got to our table I was honest with him and he was very receptive and kind. I asked him why the burger was so tough. I thought it would be juicy and delicious. His response was that they were out of their normal burger rub and he had to improvise with salt and pepper. The salt that he used dried out the burger making to outer shell of the burger tougher than normal. This is the cook telling me this. This blew my mind. How does this happen. The entire point of the place is to serve awesome burgers. And their signature burger cannot even be created to correct way drastically changing the final product. He was very kind about it and in fact told me to complain to corporate because he didn’t think it was right to be serving burgers this way. He also apologized for the cold fries and the overcooked burger. He was super respectful and really did appreciate our feedback. We were done at that point. We asked for the check, and this was shocking too. Nothing was removed from the check. In fact they were still charging us for the “Extra Paddy” on the overcooked burger. It was like a weird twilight zone. We asked for a manager. She came over and was also very nice and respectful. She immediately understood the situation and didn’t hesitate to make it right. She comped the whole meal and went above and beyond and gave a $25 gift card to come back. It was a very nice gesture. I am giving this review 1 star for the service and the food. Both the cook and the manager were top notch as far as their customer service goes, but maybe not the product that they are selling. I will return for another try since they gave us the gift card."
