"My wife and I went to the Grand Tier restaurant for a pre-opera dinner two days ago. I must say that my negative review is not based on the food, which was delicious, but on the service, which was disappointingly poor for a high-end establishment. We were barely seated for two minutes before the waiter was already pushing us to order wine. He returned shortly after to pressure us into selecting the 3-course meal and drinks. It felt as though he was rushing us through our dining experience, and we had to ask him to give us some space. Despite not even having our wine or first course yet, we were already feeling disheartened by what was supposed to be a special evening. Though the restaurant was busy, there was no personal touch from any of the staff; the overall atmosphere was cold, robotic, and hurried. Our meal, including three courses, wine, coffee, and settling the bill, was completed in just 1.5 hours, even though we had ample time before the opera. The lack of breaks between courses only added to our disappointment. Overall, our first and only experience at the Grand Tier was a letdown for a high-end establishment. Throughout our five-day stay in New York, we dined at various restaurants, all less expensive than this one, and found the staff at Grand Tier to be the least friendly by far. My recommendation to the manager would be to open the restaurant at 6:00 instead of 6:30 to allow guests up to 2.5 hours to enjoy a leisurely three-course meal before the performance. This is a reasonable request given the restaurant's prices and the cost of opera tickets. Additionally, the staff should strive to be more personable and show genuine care for their guests beyond just their money."
