"I would rate zero if I could. Terrible customer service and a very rude manager. I placed an online order directly through Casey’s website and when it was delivered my pizza was missing. Called Casey’s and spoke with an employee who confirmed that my pizza was still at the store and that he was looking at it as we spoke. The employee told me that they cannot do anything and for me and to call DoorDash. Upon calling DoorDash, they told me that I would need to speak directly to the store since the order was placed directly through the Casey’s website. I was then transferred me to a very rude manager at Casey’s, Alicia, who initially tried to tell me that they did give the pizza to the delivery driver until I told her that I had already spoke with someone who had confirmed that my pizza was still at the store. She then seemed to be upset that she was caught lying and was unwilling to help and told me that she was unable to refund me and that I would need to speak to DoorDash. I called DoorDash again three more times and was told that I would need to speak with Casey’s in order to be refunded since the order was placed on Casey’s website and they are the ones who collected my payment. I also work for a local restaurant in Verona that also uses DoorDash, and we ARE able to provide refunds directly from our POS without the need of DoorDash, regardless of if the order came from our website or DoorDash. Not only were they unwilling to help me get refunded, but not once did they show concern about getting my food to me. I have now called DoorDash three more times and each person has confirmed that I would need to be refunded by Casey’s. I then tried calling Casey’s three times and the phone is now disconnected. Two of the representatives that I spoke with at DoorDash also tried to call the store multiple times and got no answer, and I am still yet to be refunded. Very shady manager and employees. I just wanted some breakfast pizza…."
Loaded Breakfast Burrito
