"We went to this restaurant for a birthday dinner and were seated promptly. We ordered drinks which arrived quickly, but unfortunately our server, Mike, disappeared for over 20 minutes. Our appetizers came, but I had to ask for extra dressing for my salad, which was only brought after our entrees arrived. We waited a while for our entrees and were finally given some cold and stale bread. To make matters worse, my date received the wrong entree. After trying to flag down our server, we waited another 15-20 minutes for him to return. The manager eventually came over, apologized, and offered to take the incorrect meal off our bill, as well as provide us with a complimentary dessert. Despite these gestures, the experience was already tainted and we decided to ask for the check. We also had a birthday reward and loyalty reward as wine club members, but these were forgotten by our server. We have dined here before and enjoyed the food and service, but this visit did not meet our expectations, with the service being the major issue."
