"I tried reaching out to the owner by phone but only got voicemail and no response. So, I sent this email tonight:
Hi David,
I called earlier but ended up on voicemail. A few weeks ago, we visited again based on friends’ recommendations. While I still find the wings overpriced, the service was good. We heard you made some changes, and it seemed to be paying off. Last week, when I returned with my grandson, we had excellent service and great food.
However, we came back again tonight with friends, and the service was just average. The wings were unbelievably small once more. To make matters worse, I specifically requested all flats, but we received a mix of flats and drums, which I refused to accept. To compensate, my friends were given five extra wings, but paying nearly $8 for such tiny wings feels ridiculous.
The inconsistency in food quality and wing size is very frustrating. Customers expect their orders to be consistent each time, but that’s not the case at Jefferson’s in Hiram—whether it's wings or cheesesteaks. Those in our group who ordered burgers were happy, but the wing orders left many disappointed.
You really need to address your supply chain issues and ensure both waitstaff and kitchen staff are held accountable for properly fulfilling orders. The waitress said she spoke with the manager, but it’s disappointing that the manager didn’t personally address our concerns."
