"I placed an online order for delivery at 6:26 PM and called at 7 PM to check on the status. They informed me that it would be picked up for delivery in the next 5 to 10 minutes. I suggested that I could pick it up myself since we live only five minutes away, but they said that wasn't necessary. By 7:50 PM, the food still hadn't arrived, so I spoke with a manager and was left on hold for another 5 minutes. Frustrated and with two hungry toddlers, we decided to go out to eat instead. This restaurant has lost a customer. I've never encountered such poor service and communication. There are plenty of better pizza places nearby, and I personally recommend Bibo's, State of Mind, Pizza Napoletana, Il Fornaio, and Doppio Zero. Save your time and money and go elsewhere."