"Being a Friday and knowing that restaurants usually are busy, we decided to go out for lunch. As we are in the middle of winter with -10 C temperature, we thought a good curry buffet would warm us up. We decided on the Urban Turban, 591 March Road, Kanata, which had been recommended by some friends a while ago, arriving at 1140 am to beat the rush.On entering we were given a nice table in the main restaurant which was pleasantly appointed. Unfortunately our dining experience was disappointing by issue that need not occur. Picking up our plates which were stone cold, we went through the buffet line selecting butter chicken, rice, tandoori chicken and a few poppadum’s. The food was very flavourful but also stone cold, which made the dining experience very negative. The service was also lacking, we had to keep on asking for things e.g. extra napkins – told they were at the buffet table, requesting water, again long delays. There is no excuse for the plates and meal to be cold, they need to buy a plate warmer and heat up the Buffet serving table at least an hour before opening time.This restaurant has good food, but needs the staff and management to address the basics problems of service and cold food."
