Meatball Sauce
The Diamond Club At Embassy Suites

The Diamond Club At Embassy Suites

86 Congress Street, City Of Saratoga Springs, 12866, United States Of America

Pub • Wine • Salad • Drinks


"Today is Easter and I booked reservations for 3 for brunch over 3 weeks ago; when we arrived they had no record of that, but found us a table so no problem there. Yet, there were myriad problems in every other way. This brunch was managed so inefficiently, with patrons waiting in line over 45 minutes to select menu items or have them prepared to order, as there was a SINGLE line instead of multiple stations where people could quickly receive their meal and be seated. I cannot fathom how this cluster was allowed to continue for a long as it did before a manager appeared and still didn't know what to do. Another patron told me they had multiple stations last year and it ran far smoother. I resent having had to pay $45 per person for what amounted to a very unsatisfying Easter meal, since, while the food was fairly good overall, holiday meals in particular are not merely about food but also the ambiance and comfort. This brunch provided none of that and many patrons were unhappy if not outright irate having had their expectations dashed. Embassy and Diamond Club should be ashamed of their performance and management today. Kudos to the fine crew in the kitchen who worked so hard with smiles on their faces. They are the heroes of the day. The manager should be fired or demoted as she simply has little to offer in the way of leadership."