"At a certain point, there was no one at the counter, just a girl with hair clips. She didn't give me her name when I tried to place my order. She informed me that I had to order through the drive-thru because they were short-staffed and closing at 4 o'clock. I have never seen more than 2 people working at a Jack in the Box, but whatever. It was 3:50. The customer service was lacking, and it seemed like she just didn't want to cook because they were close to closing. Google says they are open 24 hours, but they close at 4. The sign on the door says 24-hour drive-thru, but okay. So, I decided to use DoorDash on my phone. I placed my order through the drive-thru to get my food. The girl at the window told me they were closed, but I insisted that I had an order to pick up. A skinny guy came to the window and said their system was down, so they couldn't take any orders. I showed him my order on my phone and he took a picture of it before making my food. I had to adjust my tip because of the inconvenience and decided to review the entire experience. I wrote this review while waiting for my food, feeling incredibly frustrated. This place is absolutely terrible! The management needs to address these issues. Update 5:36AM - I had to return because they only gave me half of my sandwiches. I had paid almost $30 for 3 breakfast sandwiches and a drink, and they didn't give me what I ordered. This time, a different person took my order, a sweet Hispanic lady who promptly fixed the mistake. The young boy was still there and took orders as I moved to the drive-thru menu. I explained that I needed my order and also wanted a coffee. He asked me to go to the window, where I told the Hispanic lady about the situation. She apologized and promptly made my sandwiches. The young boy then asked me to pay $4.33 for the coffee, to which I explained that I shouldn't be charged for the bad service I received earlier. Jack!"
