Memphian 12
Mcalister's Deli

Mcalister's Deli

4401 Jonestown Rd, Harrisburg, United States

Soup • Delis • Salads • Healthy


"Sorry to say, I'm taking my previous 5 star review down to a 2 star review. Has this location changed owners already? I loved McAllisters when it first opened. The food was great and I liked being able to order my own food and have it brought to mytable. The biggest selling point was that since I was not interacting with a waitstaff, tipping was not expected when payingwith my order. However, now the app has changed and tipping is now expected BEFORE I even see a person or get my food. I left agenerous tip and received the worst meal we've had since this location opened. I do understand that tipping is not required, butwhen it is on the receipt for the staff to see before I even get my food, it feels like an obligation. Also, while we weretrying to eat, one of the owners/managers was sitting at a rear table and was berating every single employee that was called outto his table. He then went to the front where the kitchen/cashiers are and was berating the team in front of the entirerestaurant. This was extremely unprofessional and unpleasant to witness. We used to eat at this location once a week when we ranour errands, however it will be a long time until I visit again. I have encouraged so many of my friends and family to stop inat this great new restaurant, I will not be telling anyone else to go. I am NOT opposed to tipping. However, it waspresented as a progressive move forward that this restaurant paid their staff a fair wage not stipulant on tips. I highly objectto tip requests being presented before I even see my food or talk to a person."