"Our waiter, Anthony, seemed shocked when I called him over to address the issue, and he quickly went to fetch the manager. The manager came over, and I showed him the lobster shell pieces. He explained that it was a possibility for pieces to remain when the lobster is removed from the shell, but he offered no apology or compensation for the experience. I hadn't requested to see a manager; Anthony believed that would resolve the issue. The manager did offer to get me something else, but I hesitated to order again, concerned that I might encounter the same problem. He ended the interaction by wishing me a happy birthday and encouraging me to enjoy my night.
The manager's response seemed lacking in empathy and was indicative of poor customer service—like he didn't care about the situation. I couldn't help but wonder if his response would have been different if I were of another race. The food quality was a solid ten, despite my inability to fully enjoy the lobster roll due to this experience."
