Mini Wedge Salad
The Bridge Road Bistro

The Bridge Road Bistro

915 Bridge RoadWV 25314, Charleston, United States

Cafés • Seafood • Mexican • Fast Food


"Me and my boyfriend decided to stop here when visiting WV. We sat down and ordered a drink and soup and one appetizer shortly after. Awhile later we ordered our entrees, we both got the Black and Bleu Sirloin. After waiting almost an hour it arrived. Our whipped potatoes looked nothing liked that or previous patrons. The brussel sprouts were bland. My boyfriend cuts into his steak which was supposed to be medium but it was brown all the way thru and dry and you could barely chew it. My medium rare steak was perfect but could use some more seasoning. We split mine together since we wanted to get back on the road and we knew no one would be checking in with us for awhile. When the server did come to check in with us she was very nice and we let her know about the issue with his steak. We declined another one to be made because of the time that it took and quality of the food, just wasn’t worth it. I ordered their flourless cake togo. I assume a manager came by because he didn’t introduce himself and asked us what was going on. We explained the situation he seemed to imply that our server had not gotten my boyfriends order wrong with a I wish I would have known” after asking how my boyfriend got it done. I find this hard to believe since mine was cooked perfect. It seemed like someone forgot about the steak tbh. The manager decided to comp the item and apologize. He then decided to clear our table before leaving us and his anger was so visible that he proceeds to borderline slam the plates together causing them to fall all over the table and it took twice as long as it should have bc of this behavior.I want to add that after looking at past reviews how unprofessional it is to bash your own serving staff and calling them slow and lazy. The way your serving staff acts is a direct reflection of how management is treating them. I’m sure they don’t know what to do anymore with management being so easily riled and who knows how they act towards the staff if they would act like that in front of us. I’m sure having to constantly serve food that it overpriced and under seasoned and wait don’t forget inconsistent is hard as well."