"The fact that they take reservations at 9:15 when last call for the kitchen is 9:30 is terrible. We checked in just before 9 and the hostess notices our reservation time. She asked if anyone called us beforehand to inform us that last call for the kitchen was 9:30. I replied that we were not given a courtesy call honestly, that would have helped us change our plans immediately had this been the case. Now, understanding that it was Christmas Day, we proceeded with the reservation with the hostess apologizing but letting us know they talked to the manager to inform them of the situation. Well, not sure the manager did much because as we were seated and met by our server who was covering for our actual server, Rob, it was clear they wanted to get out of there. Simple questions were responded by “I don’t know” or brushed off responses. Pretty rude considering it was our first time. So in a haste I just order a slew of things to at least accommodate the 9:30 cut off. As the sauces get dropped off, I asked what was which sauce, the server said them quickly. I asked “Okay but what’s what?” Her response “Oh I don’t know” couldn’t figure it out? Couldn’t ask? Management make it simple. 3 compartments then have it standard; left to right are X Y Z sauces. That way your servers know at all times. At that point I asked a manager to switch servers. I was already rushed by the initial server and just started off on the wrong foot. A manager by the name of Mitchell then took over. But clearly, when Rob, our regular server came to take over, you can tell he wasn’t happy to be there either. So the lack luster service, no response type of interaction I was over it. We ate the food, which for the price we paid, should have been better. Also, they ran out of beer before we even ordered drinks. Needless to say, we ate, paid and got out. Terrible service for mediocre food and poor attitudes. Not worth the trouble, holiday or not! Note to mgmt, don’t allow reservations so late."
