"As always, the servers and staff at Match are top notch. We are regulars. My son in law's parents came to visit from Sault Ste. Marie, and we decided to go to Match for happy hour and then back to our place to watch the Superbowl. Ask me how impressed I was to arrive, be seated, and then to be told there was no happy hour that day. NOT IMPRESSED. We go almost weekly for happy hour. It is held EVERY. SINGLE. DAY. It is your establishment and you are absolutely within your rights to decide not to have a happy hour. What was NOT ok, was that there was no prior warning. I initially made the reservation on line no warning there. I called the restaurant itself to amend the reservation several days prior, discussed the fact that it was Superbowl Sunday and why we were coming (happy hour) no warning then either. I am assuming that you value your regular customers, and when you decide to do something like cancelling your regular happy hour, there should be SOME notice given, especially if and when reservations are made. It is a reasonable expectation that you have happy hour daily (you advertise such) and it is also a reasonable expectation that when you cancel something that draws your regular customers, you let them know. Our waitress, Olivia, was wonderful and very apologetic, although it was NOT her fault obviously. She tried her best to recommend drink specials, etc. that could help make up for the lack of happy hour and we very much appreciated that. You have a great establishment, and one of, if not the best, patios in Sarnia. Yet, you continue to make decisions that make it hard for your regulars to continue to patronize (I have many many examples if you wish to hear them), and you also do not make financial decisions to capitalize on the gem that you have. Match Eatery should be THE place to go in Sarnia, you have the facilities and resources available. Experiences like what happened to us yesterday will definitely taint our willingness to come and bring guests."
