"**Date of Visit:** Sunday, September 3rd
**Time:** From 6:15 PM
**Seating:** We were seated in a lovely booth by the window with a southward view of the San Jacinto Mountains.
**Hosts:** Unfortunately, I didn’t catch the name of the main host due to minimal interaction. However, Adam stood out as the most attentive host. His professionalism and teamwork truly made a difference.
**Staffing Issues:** I observed four problematic staff members, with three of them directly impacting our experience. One had served us during a previous visit, adding to the negative impression.
**Facility:** The restaurant itself is impressive, there's no doubt about that.
**Food:** The food was also impressive, particularly the sea bass. However, when the server and the greeter approached our table, they failed to explain the dish properly and displayed a lack of eye contact and rushed speech. Their demeanor suggested they were time-pressed and somewhat irritated, which was disappointing.
**Suggestions:** Tips should ideally be given in sealed envelopes to ensure that they go directly to deserving individuals. The best host, Adam, deserves recognition, while others who are less attentive should not benefit from his hard work.
Our initial visit was exactly what we anticipated, but following a few recent visits, I’ve noticed a troubling trend regarding the service towards my guests and me. Each dining experience seemed to deteriorate, reflecting a lack of fervor from the staff. One host in particular seemed focused on certain tables, providing them with excellent service—frequent refills and enjoyable conversation—while our table received service that felt cafeteria-like at best.
When I requested black pepper for our salads, we had nearly finished before she returned, only to ask if we needed anything. I had to remind her about the pepper, and even then, she took her time addressing the needs of other patrons before attending to us.
Drink service was inconsistent, with requests needing to be specifically directed to her, no matter where she was. Even coffee service left much to be desired; my second cup was only half-full and unceremoniously served.
The service at our table felt lacking, making me pine for a better experience elsewhere. To the management of this establishment: please hire staff who leave their negative attitudes at the door. Your customers deserve the five-star treatment that your talented chefs and inviting atmosphere promise. Unfortunately, some frontline employees overshadow the commendable efforts of your culinary team.
I had originally planned to host a special 20-person dinner party here; however, I must now seek a venue willing to provide the attentive service my guests and I deserve, even if it costs twice as much. I refuse to allow the low professionalism of a few individuals to make my guests feel unwelcome.
In conclusion, your restaurant has potential, but a few frontline representatives do not meet the standard. Based on my experiences, I cannot return. If your goal is to deter customers like me, then you’ve succeeded. The hospitable nature of a staff member like Adam was the only reason we stayed; his attentiveness and dedication to customer service are qualities that are truly commendable. He could thrive in any top-tier restaurant. Thank you, Adam, for enhancing our dining experience with your efforts while we enjoyed our calamari."
