"From the moment we arrived, the staff rushed out to assist her with her wheelchair and help her up the steps. Once we were inside, they seated us as close to the door and bathroom as possible, which allowed plenty of room for her. These thoughtful details may go unnoticed by most waitstaff, but this team was incredibly observant. Since my grandma can’t walk far, sitting near the door really alleviated some of her discomfort when it was time to leave.
The staff was truly kind. She absolutely loved the fresh homemade pickles, and when she told the waiter they were the best she’d ever tasted, he generously brought her more to take home. As for the food, we're both big salad fans, and the portions were massive! I ordered a fried chicken salad, which can be hard to find in a southern style. It was delicious! My only minor critique would be that the ranch dressing tasted a bit sour for my liking, although my grandma enjoyed it. Being from the Southwest, I have quite the ranch preference! I appreciated that everything seemed homemade – for the ranch, I’d suggest using Hidden Valley powder packets to mix rather than the bottled kind.
I had no idea we had a Jackson Hole Diner in NJ, as I have visited one before. This was a delightful discovery! They even make their own orange juice. Overall, we were very pleased with the food, but what truly made our visit special was the wonderful customer service and kindness we received. It seems that in today’s world, people often don’t show enough respect for their elders, but that was not the case here. Everyone treated my grandma like royalty, making her feel celebrated as if it were her birthday.
One gentleman who helped her down the stairs refused my tip several times; I had to insist before he accepted it. His genuine kindness came straight from the heart. Thank you, thank you, thank you for making my dear grandma feel so valued and cared for. She really enjoyed her time at the diner and mentioned how nice everyone had been to her. We're truly grateful for the experience!"
