Ooey Gooey Caramel Pie
O'charley's

O'charley's

Robert C. Daniel Junior Parkway, Augusta, 30909, United States Of America

Meat • Steak • Burgers • American


"Persons with Disabilities are NOT welcome here! This store Deserves ZERO stars! The employees were very rude and inconsiderate. 1 pm on Wed afternoon, there is ONE table occupied. We came in and I had to go looking for someone. There was NO employees in sight. I had to go back toward the kitchen and finally waved down an employee. She came out and took one look at my mom who has a service dog (wearing a service vest and labeled leash) and spun on her heals in passing said “ill get right back with a manager”. It took a loooong time. We were tired and upset having just come from the hospital with my Dad so after at least 5 minutes standing there, I , again, walked back toward the kitchen where I could hear the employees talking quite loudly. The lady who had come out earlier was saying “Well THEY will just HAVE to sit out on the patio”. Then I heard another voice say something about “ cant have a dog inside”…. Next the lady comes out and I say to her….” This IS a service dog, and you never even asked us before you ran off”. Meanwhile I had seen a guy in the bar and asked for the manager, who came quickly. We apologized to her for our possibly being tired and irritable but also made it clear to the manager that we did not appreciate the way the employee had disrespected and ignored us. The original employee sat us at a dirty table (no menu or silverware) by waving the hand and saying “just sit here”, then ran off. Another guest came in and was sat immediately right behind us and before they could even get comfortable, had water and bread on their table!! We had not even been visited by a waitress at that point!! We walked out!! Attached photo is of the empty restaurant as we walked out and the original employee standing and talking with the new guests not caring that we left apparently."

O'Charley's

O'Charley's

2312 E Parker Rd Jonesboro, AR 72404-8849, United States

Drinks • Burgers • American • North American


"Absolutely DREADFUL! Simply DEPLORABLE!!!!!!! All-around UNACCEPTABLE ? We were greeted with snares from the staff that was congregating near the end of the bar when we walked in. It was obvious that it was 1 o ' clock and they were over the lunch rush and ready to relax. We were seated after the hist went on a short diatribe about where she could possibly seat us since she wasnt sure what servers were still taking tables. At that point, she should have just told us we were bothering them because that 's surely how it felt. After being seated, our drinks and bread came. The famous rolls that you aren 't supposed to be able to cut through could have blacked an eye. We ordered spinach dip as an appetizer and the chips were burnt. Meanwhile, the dip was lukewarm. We asked for fresh bread and chips. The server, who couldn 't have been the least bit bothered that she had a job to do, brought more rolls but they were darker than the previous. She said, I picked out the best ones we had. I asked her for some that went overcooked and she was visibly irritated. A manager came by to tell us that rolls and chips would be coming out for us soon. Our entrees were delicious! The balsamic glazed chicken was light, yet perfectly seasoned. The balsamic reduction was perfect consistency and quite tasty. The mac n cheese was blah but was obviously old. You could tell that it is really good when it 's hot. The seafood combo platter was overflowing with food. The service was awful and I spent a large amount of time thirsty waiting for water but the entrees were yummy. (You can see the difference in color of the chips)"