"I recently had the misfortune of visiting Steak N Shake and encountered what can only be described as a truly dreadful experience. From the moment I walked in, it was evident that this would not be an enjoyable visit. The customer service was abysmal, filled with unprofessional behavior and a complete lack of regard for customers. Upon entering the establishment, I was greeted by an employee who was not only smoking a cigarette but also seemed completely disinterested in attending to customers. The combination of inhaling second-hand smoke and being neglected by the staff was incredibly off-putting. It set the tone for what was about to become an increasingly frustrating encounter. As I waited in line, it was clear that the employees were in a rush. They hurriedly took orders without giving customers a chance to properly communicate their preferences. This lack of attentiveness was incredibly disrespectful and demonstrated a complete disregard for the customers ' dining experience. The pinnacle of this disastrous visit occurred when I received my milkshake. Not only was the drink prepared hastily, but the employee failed to properly secure the cap. As a result, my milkshake spilled all over my car, creating an unnecessary mess and ruining what little remained of my patience. Seeking resolution, I approached the manager at the window to voice my concerns. To my disbelief, instead of offering a sincere apology, the manager attempted to deflect the blame and even went so far as to suggest that the fault was mine. Their audacity in suggesting that maybe my glasses were screwed on too tight was not only condescending but also completely unfounded. The entire experience left me feeling utterly disappointed and disrespected as a customer. The lack of professionalism, the disregard for customer satisfaction, and the manager 's dismissive attitude made this visit to Steak N Shake a nightmarish ordeal. I strongly advise potential patrons to reconsider their dining options. It is clear that the establishment lacks the necessary standards of customer service and basic professionalism. With so many other dining choices available, it would be wise to avoid Steak N Shake altogether until significant improvements are made. Overall, my encounter at Steak N Shake was undoubtedly the worst experience I have had in recent memory. It is disheartening to witness such disregard for customers and a complete lack of accountability from the management."
