Steak 'n Shake - Menu

2839 North Druid Hills Road, North Druid Hills, 30329, United States Of America

🛍 Pizza, Steak, Coffee, American

3.7 💬 4264 Reviews
Steak 'n Shake

Phone: +14045495346

Address: 2839 North Druid Hills Road, North Druid Hills, 30329, United States Of America

City: North Druid Hills

Menu Dishes: 6

Reviews: 4264

Website: https://www.steaknshake.com/locations/ga-atlanta-n-druid-hills-road/

"I recently had the misfortune of visiting Steak N Shake and encountered what can only be described as a truly dreadful experience. From the moment I walked in, it was evident that this would not be an enjoyable visit. The customer service was abysmal, filled with unprofessional behavior and a complete lack of regard for customers. Upon entering the establishment, I was greeted by an employee who was not only smoking a cigarette but also seemed completely disinterested in attending to customers. The combination of inhaling second-hand smoke and being neglected by the staff was incredibly off-putting. It set the tone for what was about to become an increasingly frustrating encounter. As I waited in line, it was clear that the employees were in a rush. They hurriedly took orders without giving customers a chance to properly communicate their preferences. This lack of attentiveness was incredibly disrespectful and demonstrated a complete disregard for the customers ' dining experience. The pinnacle of this disastrous visit occurred when I received my milkshake. Not only was the drink prepared hastily, but the employee failed to properly secure the cap. As a result, my milkshake spilled all over my car, creating an unnecessary mess and ruining what little remained of my patience. Seeking resolution, I approached the manager at the window to voice my concerns. To my disbelief, instead of offering a sincere apology, the manager attempted to deflect the blame and even went so far as to suggest that the fault was mine. Their audacity in suggesting that maybe my glasses were screwed on too tight was not only condescending but also completely unfounded. The entire experience left me feeling utterly disappointed and disrespected as a customer. The lack of professionalism, the disregard for customer satisfaction, and the manager 's dismissive attitude made this visit to Steak N Shake a nightmarish ordeal. I strongly advise potential patrons to reconsider their dining options. It is clear that the establishment lacks the necessary standards of customer service and basic professionalism. With so many other dining choices available, it would be wise to avoid Steak N Shake altogether until significant improvements are made. Overall, my encounter at Steak N Shake was undoubtedly the worst experience I have had in recent memory. It is disheartening to witness such disregard for customers and a complete lack of accountability from the management."

Full menu - 6 options

All prices are estimates on menu.

Dessert

Pancake/ French Toast/ Waffles Specials!!!!

Bread

Signature Belgian Creations

Dark Chocolates

Damn Fine Milkshakes

Yesenia Yesenia

The worst service in my life food cold plus I had to wait for a very long time the order I will never come back here

Address

Show Map

Reviews

Wilson
Wilson

I ordered a milkshake from The Shake Bar for the first time, and it definitely exceeded my expectations! It was absolutely delicious!


Lauren
Lauren

This restaurant is actually Steak and Shake. I was charged $10 for a milkshake that should have only cost $4, and they delivered the wrong flavor. This feels like a scam.


Buffie
Buffie

Everything was great. I hate that they changed the menu and took away table service and also the burgers were more steak house style burgers. Now it's just good smash burgers. I miss the shakes with real fruit, not syrup. Good but just not the same. View menu


Plavy
Plavy

The fool in a customer service was great, is a good place to bring your family and it’s kids friendly. It was also sanitized and people that was working. There were very helpful and very nice turn on the chair will come back again in another server anything else?


clay
clay

Food is good... When it eventually comes. No shakes seems like a pretty common occurrence here. Maybe just change the name to steak. 2 very disappointed little boys today. I worked here (not this location) as a kid and always loved the food but hated the job. Doesn 't seem like much has changed in 25 years unfortunately.


Alex
Alex

I went into this place without any expectations because the reviews weren't very good, but I was pleasantly surprised! The interior has the classic vibe of a 1950s burger joint, complete with a claw machine, and the food was quite delicious. I might try something different next time, though, since the garlic bread steak burger was a bit greasy, but to be fair, it's mentioned in the description. The service was quick, and the prices were very reasonable. I'll definitely be returning! View menu


Michael
Michael

I'm not going to ding this location with a bad review about the service, because it was acceptable considering the difficulty businesses are having with staffing. I would give this location a five star rating if I never tried the Butter Burger. Here is a basic description of the sandwich: Bottom Bun Tender Juicy Steak Burger Lettuce Tomato Big Glob of Cold Butter (advertised as melted butter) Top Bun Definitely a One Star Burger. My most recent visit was ok ...because I avoided being disappointed by NOT ordering a Butter Burger.


Natalia
Natalia

I placed a mobile order on 7/2/23 at 6:11pm. Once I arrived, there were cones blocking the drive thru so my boyfriend tried to go inside but the door was locked and an employee was standing outside and told him that they were short staffed so they are closed. I placed my order and never received it. There is no where on the app to get a refund and I am still highly upset about it so I am commenting here. Waste of money and time. Other apps such as Taco Bell give you instant refunds when problems as such occur. Will not be using the app again.


Trea
Trea

I recently had the misfortune of visiting Steak N Shake and encountered what can only be described as a truly dreadful experience. From the moment I walked in, it was evident that this would not be an enjoyable visit. The customer service was abysmal, filled with unprofessional behavior and a complete lack of regard for customers. Upon entering the establishment, I was greeted by an employee who was not only smoking a cigarette but also seemed completely disinterested in attending to customers. The combination of inhaling second-hand smoke and being neglected by the staff was incredibly off-putting. It set the tone for what was about to become an increasingly frustrating encounter. As I wait... View menu

Categories

  • Pizza Delve into our perfectly baked pizzas, crafted with hand-tossed dough, rich tomato sauce, and a blend of gourmet cheeses. Each slice bursts with fresh toppings, ensuring a delightful bite every time.
  • Steak Savor prime cuts of juicy, tender steaks, expertly grilled to perfection. Each bite offers a burst of flavor, served with classic sides and delectable sauces to enhance your dining experience. View menu
  • Coffee Indulge in our rich and aromatic coffee selection, expertly brewed to awaken your senses. From classic espresso to creamy lattes, discover the perfect blend to start your day on a flavorful note.
  • American Enjoy classic American flavors with our diverse menu, featuring juicy burgers, crispy fried chicken, hearty BBQ ribs, and fresh salads. Indulge in timeless comfort with each bite, crafted to satisfy all tastes.

Amenities

  • Wifi
  • Fries
  • menu
  • Shakes
  • menu
  • Salads

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