"It seems that the choices and different dishes has drastically diminished since our last trip. This time, only three 'rice ' salads no tossed. There was a stack of dirty dishes at the beginning of the salad line, and after trying to remove a couple, I realized they all needed to be replaced. A young worker was watching, and apologized and offered to take away the entire stack however, I returned later, and the top one still had food from a prior diner. (I can 't believe someone could have removed this many from the dishwasher and not noticed it was very obvious). Every dish that should ahve been warm was not from soups to veggies to meat to bacon/sausage and waffles. I guess the little lites weren 't working under the serving dishes. It was not very busy, so these things were pretty inexcusable for such an expensive meal. It seems as the usual excuse keeps popping up: Covid. But I don 't buy that any more. We wanted to buy a $100 gift certificate for the Regency Room, and my husband went on Saturday (had to be purchased at front/check in counter) and there was only one worker, who said she 'd be busy for 30 minutes. So he left and we came for brunch the next day, to accomplish both errands. After brunch, we went to the check in counter were there were two clerks helping one customer each. After about 10 minutes, the party in front of us was finished so we stepped forward, and asked what we needed. Telling her that we wanted a $100 gift certificate for the Regency room, she said she had to finish up from the last party. After at least five minutes on the computer, she 'logged ' off, picked up her keys and walked away?! No explanation no mention of I 'll be back . Meanwhile, more people were in line behind me, and the other clerk was still working with the original party. So after at least another five minutes, I left. I think we won 't be giving any recommendations or gift certificates until service and quality improve."
