Pancake Mix-Ins
Puckett's Pigeon Forge

Puckett's Pigeon Forge

2480 Parkway, Pigeon Forge, United States

Beer • Wine • Fast Food • Bar-lounge


"We visited on 7/28/2023 and we were just driving up from Florida back to Jersey. We decided to stop for dinner and chose this place because the menu looked good online. It was very strange because I didn’t realize you have to order your food and pay for it as soon as you get in. We ordered three soft drinks and two waters. When we sat down to wait for our food a worker came over and in a very loud and obnoxious tone of voice said “I just confirmed that you didn’t pay for those 2 waters.” I said, we’ll we ordered two waters. She said well the water is in the soft drink machine you push it and get it. Well we ordered two waters so we assumed they were bottles because the receipt they gave us only had the total on it so how are we to think you didn’t charge us for bottled water. I felt everyone was looking at us because now they think we stoke two bottles of bottled water lol. If I worked in customer service I would have walked over and politely stated that “they” didn’t ring us up for bottled water. She was very arrogant. It was the woman who takes your name when you come in. The waitress in the other hand came up to us a few times to ask us if we needed anything and she was so nice. The other woman needs to be more like that waitress. You also have to get your own silverware and drinks. I feel this doesn’t allow the waitresses to get tips. We can’t tip on service they didn’t do. Food was great, so I can’t complain about that."