"However, when we arrived, my husband was first told by the front desk staff that there was no order under my name. Then, they said it would be ready in two minutes, despite our prior confirmation that it was ready before we left home. After waiting ten minutes, he finally received our food.
The biggest disappointment came when we opened the entree containers. It was a chaotic mix of rice, beans, meat, maduros, sauce, and what looked like pico de gallo all jumbled together—it was a total mess (see attached pictures). I hadn’t even wanted a sauce, but the online ordering system required me to select one. I've never encountered a restaurant that combines a side sauce with the food instead of serving it separately. Our kids refused to eat any of it, which is understandable. I was genuinely shocked by how they served the food.
I've ordered takeout from Papis many times, and their entrees usually come in divided containers to keep everything separate. Beans are always served in a separate container with their natural juices. This experience was unlike anything I've seen before, and the presentation was definitely unappealing. If you decide to order from the new KSM location, be aware of this issue. I hope this is just a temporary situation and that they will resolve these problems, as the food itself is usually quite good. I will continue to support Papis when I can visit the Ponce/Myrtle location in person, but the KSM location has some serious shortcomings."
