"I called the restaurant to express my dissatisfaction right after receiving my order. A staff member named Kay promised that if I called back, they would send me a replacement order for free and told me to ask for Kaylin or Marco when I called back. So, I thought that was a great resolution.
However, when I called back a week later, a different staff member named Sammy informed me that while he could redo the order, I would have to pay for delivery. I didn’t want to pay since I didn't cause the issue, but I reluctantly agreed to cover the $4 delivery fee since I don’t own a vehicle. When our call got disconnected, I dialed back only to have Sammy tell me that the general manager had said "no" to the delivery.
This is when I became really frustrated. I had already explained to Sammy that I was immobile and that was precisely why I ordered delivery. Even after agreeing to pay for it myself, it felt like I was bending over backwards for a solution. As a customer, I understand that I’m not always right, but in this situation, I felt completely neglected.
There was no offer of a refund, no delivery would be made, and I couldn’t even speak to a manager. When I asked Sammy for a contact to reach a manager, he refused to provide one, saying I would have to wait for them to come in without informing me of when that would be.
I didn’t mind waiting 45 minutes to an hour for my order, even with the $4 fee. But after this experience, I will not be returning. Never again."
