"When Mike delivered the pizza, I went outside to collect it and mentioned that I had placed my order at 12:32, and it was now 1:15. I hoped it wouldn’t be cold. Instead of addressing my concern, he opened the bag and insisted the pizza was hot, saying it wasn’t like the last time. He also told me I had made the female staff member cry and accused me of being rude. I'm a very straightforward person, and my voice can be firm, but I don’t believe I was being hostile.
He went on to say that my son was nice while I was being unpleasant. Let me be clear: I will never order from here again, and I’d rather drive to Knoxville than spend another dollar at this place. I used to be a loyal customer, but this experience has changed everything. It’s important to have staff who listen and understand customers. You’ve lost a good customer due to your manager’s lack of professionalism, and I'm very upset about this.
By the way, he mentioned that they don’t guarantee a 30-minute delivery, even though I live less than three miles away. I’m done. You’ve lost my business, and on top of that, he asked me to tip the driver—which was himself—despite them already charging a delivery fee in the total price! So much for my support. I will be taking my business to Bluff City Diner from now on!"
