"Firstly, the food: We weren't served complimentary tortilla chips and salsa because the kitchen had run out, despite our reservation being at 5 PM—hardly late in the evening. While we were deciding what to order, the waitress approached us and claimed she overheard us discussing the tacos on the menu. She informed us that they were only available on the lunch menu, which wasn’t indicated anywhere. The only options available were appetizers, Mexican plates, main entrées, and salads. Since the tacos were a major reason for choosing this restaurant, one of our guests was left without any appealing options and ended up ordering an appetizer. Unfortunately, his dish arrived before anyone else’s meals, leaving him to sit alone while the rest of us ate. We didn’t think to mention that his appetizer should be served with our meals, but it was clear he was struggling to find something to order. The waitress should have realized that no one else had ordered appetizers.
I ordered the chicken with mole sauce, but the portion of rice and beans was tiny, and the plate was drenched in mole sauce—though it was fairly tasty. Two of our guests ordered the pork tenderloin, which arrived very undercooked. They requested that it be sent back to the kitchen to be cooked more and placed on clean plates. It returned about 10 minutes later, while my husband and I were the only ones eating, and it came back on the same dirty plate. When our guests pointed out that they had asked for clean plates, the waitress informed them that the chef insisted they would be charged extra if the tenderloin was served on clean plates.
As for the rest of the experience: the service was painfully slow, the waitress never checked if we were satisfied with our meals, and we had to flag her down for drink refills. Additionally, the restaurant was excessively noisy, making it difficult to hear conversations within our group of five. There were two large parties, and one group of around 20 people was so loud that we could barely hear ourselves talk.
Overall, it was a horrible experience. I wouldn’t recommend this restaurant, and I certainly won’t be returning."
