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Mike's Deli

Mike's Deli

9510 4th Ave, Brooklyn, NY 11209, City of New York, United States

Delis • Lunch • Catering • Sandwiches


"Today I placed an order which totaled $49.Part of my order was for a “medium rare” cheeseburger. I must have said “medium rare” cheese burger 4 times; maybe more. The guy who taken my phone order also repeated it. I also said 3 or 4 times about directions to my apartment because there’s 3 elevators in my building. You take the wrong elevator you end up somewhere else in the building. The guy had no interest in listening to me nor writing it down. He repeatedly said the delivery guy will call me when he arrives at my apartment. The call lasted about 12 minutes. I’m very patient but it was aggravating having to repeat everything a few times.The guy assured me the delivery guy would call me. He didn’t.The burger was “medium well done” — I called back that phone call was another 10 minutes or more. I not only told whomever answered the phone about the burger but the guy who took my order talked to me! And then a woman spoke to me. Imagine!! The woman verified I DID order a “medium rare” burger but added that “the cook probably didn’t see that” — unbelievable!! What’s the point of asking for your burger a certain way? No apology from anyone. Very unprofessional; poor manners and rude. A “medium rare” burger was then delivered in its place. After spending almost a half hour on the phone I felt this place had no interest in their customers. I’ll never order from them again. PS — the burger was just okay."

Pennsburg Diner

Pennsburg Diner

321 Pottstown Avenue, Pennsburg, 18073, United States Of America, PENNSBURG

Diners • Cheese • American • Vegetarian


"Update: they replied saying they were sorry I was unhappy with my sandwich, but they were anything BUT sorry when I brought it to their attention. Funny response.Ordered a patty melt as the picture looked better than a standard burger. I did order without onions. What I got was very, very different than what was pictured on their menu.I mentioned it to the waitress and she got the manager/owner/whoever. She came from the back, I explained that I was disappointed with it and why. I showed her the pic from her menu and she said the pictures are only suggestions. What?! YOUR pics in YOUR menu are suggestions? Well, I would suggest you make something that looks like that.Basically, it was a frozen patty on two huge slices of rye with the bacon I added and a slice of Swiss cheese. Bottom of the bread was soggy (dark brown in the pics).You can see for yourself the pics vs the menu Pic.She offered something else, but they were kind of busy and I didn 't want my new food coming out after my wife was done hersGot the check and they neither discounted nor removed the unacceptable food that I didn 't eat. When I went to the register, I asked and they got someone else from the back.To him I explained as well and he told me it was my opinion that it looked nothing like the pics. Lol. I offered to pay for a side of fries because I ate the fries while waiting, but did not wish to pay for the subpar food I did not eat. He did take the whole thing off, be he was not happy.Just honestly poor attitudes when I brought this too them. Very much more interested in telling me I was wrong rather than being apologetic and trying to fix things."