"On Wednesday 12/06 I went to Banzai Sushi, I have never received such bad service in my life… Every time I remember my experience, I get angry, the waitress is rude and has a horrible attitude! It's a shame because the food there is wonderful, but the service is so SO BAD that I lost my appetite. When I got there, there was some water spilled on the table, she took my stepfather's DIRTY NAPKIN to clean it and just left it there. When I asked for things she responded with an ignorant, rude tone. My partner doesn't eat any type of animal protein other than shrimp. So we asked if we could replace the salmon with shrimp in a poke, she checked in the kitchen and said everything was fine. When she came back, I placed my order and she was doing something at the other table, but said to continue because she was listening….my partner also talking about swapping salmon for shrimp at the end and the waitress replies “so it's not like that at all what you want, is something different” and simply left leaving us talking to the wall. When our order arrived, my order came out wrong. I called her and she simply replied “BUT ALSO, WITH HER MAKING ALL THIS MESS WITH SALMON AND SHRIMP…”, sorry, but for me that was the end of the bite. It's okay to get the order wrong, I know it happens, but blaming the customer? Every time she passed by our table I saw her making faces and looking at the kitchen. I thought it was a huge lack of respect, we are paying customers. On top of that, it also includes a 15% tip. Normally, if I receive good service, I will give 20%, after all, I work in customer service and value professionals in my field. And if the service was just bad, I wouldn't bother coming here to report it... But it was horrible"
