Pollo Con Rajas
Grand Hacienda

Grand Hacienda

2424 Tyrone Blvd N, St. Petersburg, United States Of America

Full • Wine • Steak • Mexican


"PositivesThey understood my tea order and it was great. Yes its a bit of a pain, but it allows me to have a drink that isn't to sweet. 3/4 unsweet 1/4 sweet.Place was cleanThe chicken flautas were good.The ConsThey charged the chicken flautas at dinner vs brunch prices even though they provided brunch menus.I had the Don something brunch dish. I'm pretty sure I won't get food poisoning as the place was clean, but oh my gawd, I had to sit on my hands so I wouldn't sound like a Karen. I reached Gordon Ramsay level of mad at the state of this dish.Potatoes were undercooked.I ordered over easy eggs. You put them on a grill maybe a minute, take the flat spatula flip them and let them sit maybe 10-20 seconds and plate. I got Sunny side up eggs that somehow were Hard.The sausage links were cooked so long they were dry (I enjoy crispy sausages, but way overcooked)The apple pie pancakes with secret stuff (the secret is apples with apple pie seasoning and btw you can make it much better. Cut em up, a little bit of brown sugar, and apple pie spices and let them sit in the walk-in cooler. The juices from the apples comes out, and it won't be dry. Cook them in a little salted butter and put on TOP of the pancakes.)The pancakes were rubbery and I couldn't cut with a fork, I had to use a knife.If I didn't think the cook would spit in my food I'd have sent it back. I wanted to go into the kitchen and let my inner I'm-disappointed-in-you mother out and make the cook do a better meal, but A. Osha and Health violations as I'm wearing sandals, and I'm sure they wouldn't have let me near a wooden spoon with the amount of rage I was feeling. (Gordon Ramsay Mad)You don't send out this dish ever. I've waitressed and i've worked grill and prep. I grade it a D- but only because I was so hungry I was able to choke some down."

Alicia's Mexican Grill

Alicia's Mexican Grill

20420 Southwest Fwy, 77469, Richmond, US, United States

Meat • Tacos • Drinks • Mexican


"Been to Alicias' many times, ordered online many times never a complaint. This evening I order online for delivery and countdown to extreme aggravation. Order arrives in decent time but 2 items have been omitted. Easy fix, call the restaurant and let them correct the issue. Phone call picked up by machine stating extension 6363 not available and call ends, 10 times in a row (if not more). Boiling by this point, I jump in my truck and head to restaurant to rectify situation, still trying to get then phone call through. Mid-trip I finally get an answer, but too late, I'm beyond mad by this point because the half of my order that arrived is at home getting cold and drying out and now I'm halfway into a drive that I ordered online for delivery to avoid in the first place. Manager answers and the excuse I get is we can't answer the phone because we have so many orders. I guess they never heard of a hold button, answer all calls and place on hold, deal with customer 1 by 1 in order of call receipt. I'm told that the remainder of my order will be ready by the time i get there. Did I or did I not order for delivery? I get to the restaurant and a server expects me to just accept my order and be gone but I request the manager and get nothing more than my fault, sorry. I know mistakes happen, but this manager made no attempt to make anything right other than the order. Half of my meal is at home and cold, and I had to drive to a restaurant that I had already paid a delivery fee to for this poor experience. Again, still great food but hard to enjoy with the sour taste of the manager experience. The date of visit selection is not specific enough so; my unplanned visit was 1/9/22 around 7pm."