Pollo Fresco
Bramasole Italian

Bramasole Italian

2232 Jericho Tpke, 11040, New Hyde Park, United States

Fish • Pizza • Pasta • Coffee


"This Friday my husband and I visited this local restaurant to celebrate our 9th Wedding Anniversary. Unfortunately this will be the LAST TIME we eat at Bramasole. We arrived and were seated at a very nice table near the fireplace. The table across from ours was a 6 Top: 3 adults , a 2 month old infant, a 3 year old and a five year old child. One of the adults decided to give the 3 yr old their cellphone to watch a cartoon. The music in the restaurant was now drowned out by kiddie cartoons. Unfortunately the noise from the cell phone was too overwhelming.... especially for a anniversary dinner for 2 . Finally I got up and took Anna, the manager aside in the back of the restaurant to inform her of our displeasure. She admitted that she could hear the noise from the cell phone from where we were standing. To my surprise Anna was not willing to address the table of 6 that the cell phone needed to be silenced. Her solution was to inconvenience us and make US MOVE to another table. Stunning. My husband communicated his displeasure with to Anna 's solution when she came to our table. She simply offered to transport our food and wine to another table. I have 25 years experience in hospitality management. This was a coward 's way out of this situation and totally unacceptable. Things did not improve. Our second table was so close to the fire place that I was unable to tolerate the heat.....I had to remove my sweater and change my seat at the table. Unfortunately the gluten free pasta was NOT COOKED fully. At this point I did not mention this to my husband or the waiter. I just took it home . The food was underwhelming. The wine list seems to be shrinking. Our waiter , Milton was efficient. When we received our bill there was no comp on dessert or coffee to soften the fact that we had to move our seats due to the inconsiderate behavior of others. There are many other restaurants that will value our business. This one sadly is not one of them."