"I made reservations for a party of 6 and we came on Sunday, August 21, 2022 at 1:00 PM and was seated right away. The host did not look pleasant nor happy to see us. The restaurant itself is very clean and has a huge open space. Our problem began andended with our waiter, L. Forgot his name (irrelevant anyways as he forgot about us the entire time) but remembered his entireappearance, demeanor, and customer service skills. He has a scruffy beard and was wearing denim with dark pants from head totoe. He ran through the specials in a monotone voice as if he was telling us to leave while we still had the chance. Drinks wereordered and the $13 glazed Italian donut French toast came out in fifteen minutes. He said he would get us plates, forgot, andanother waitress got us plates ten minutes later, which by the time that happened, the food was cold. We ordered our foodwhich came in thirty minutes. Fine, whatever, it was busy. Our group rated the food 7/10 as the chicken parm was delicious.However, the parmesan rigatoni was cold and bland. Every time we asked for a refill, or a bag, or the check, our lovely waiterwould make one round around the whole restaurant, talk to people, stop for ten minutes to watch football, make eye contact withme and walk away. Our favorite part was when he was ringing us up, stopped to watch football, get a bag, watch football, ring usup, repeatedly turn his head back to watch football and we eventually got to leave. If we needed something, it took at least tenminutes to get his short attention span going. No one looks happy to be there, so why should we? We still tipped 20% regardlessas it is still a service however none of us will be returning nor recommending people there. Why even bother coming to wastetime and not even enjoy ourselves? Minus four stars for the customer service, wait time, and saving the best for last ourlovely waiter, L."
