"I did not have a good service experience here, my colleague and I were visiting with our kids, I asked if we could have separate checks. This was a Tuesday in the late afternoon, they were not busy at all and our waitress said no. My friend gave me cash and I put it on my card. The food was good, not exceptional. When it came time to pay I was told my total without getting a bill, I swiped, it asked if I would like to leave a tip and gave suggested amounts. I left a tip, she asked if I wanted a copy, I said yes and tossed it in my purse, it struck me as a bit high but I figured it’s because it’s Chicago. At home I looked at my bill, they added the 20% as a service fee and then my tip as well. I had no intention of double tipping, I called, no manager was there, they said call in the morning. After I called back and informed them what happened, she said the waitress should have mentioned it but technically doesn’t have to because it’s written on the menu. She did admit it that most people miss it, I explained that I was used to that for larger parties of 6 or more. Not 4 people on a slow Tuesday. She said I could go in and she would refund me the second tip, I asked for her to mail me a check since I live several hours away. She said no, I explained then I would have to go through my bank, which I did because I felt the whole thing was quite shady. It was a huge waste of my time and I will not go back because I believe many people have been double tipping unaware."
