"From the moment I placed my order, it was clear she was having a bad day and had a noticeable attitude. I asked if they still had regular scoops of ice cream, as I hadn’t seen them displayed like before. She confirmed they did, so I ordered a regular therapy blend number seven with almond milk.
When my order came up, I noticed it looked completely different from what I usually get. I politely pointed out that I didn’t think this was what I had ordered, explaining that it was supposed to be a number seven. In a very rude tone, she responded, "That’s why I asked you." I reminded her that when she asked, I had indeed confirmed my order as a therapy blend number seven. She rolled her eyes at me.
I kindly requested that they fix my order, as I had already paid and wanted the drink I originally ordered. After her continued dismissiveness, another worker stepped in to resolve the issue.
As someone who works in the restaurant industry, I understand that we can all have bad days. However, this wasn’t a situation that couldn’t be fixed, even if there was some confusion. There’s simply no reason to be loud or disrespectful to a paying customer. I'm just very disappointed with the treatment I received today."
