"This Bonchon location is extremely concerning. Please read until the end, it includes information from a Department of Health inspection that was done last month. I recently placed an order through DoorDash. Upon opening my order, I immediately noticed that 1 item was not what I ordered, and another item was only ¼ of the quantity it should be. We didn’t think anything of it and began eating. As I was eating my taco, I felt a sharp pain in my teeth and spit the food out. There was a large metal staple in the food that I chewed on. I immediately called the store to warn them in case there were more to prevent other people from possibly getting injured. The man I spoke to, Ronald, told me that they use staples to staple bags for online orders, so that’s how it got there. Midway through my response, he angrily said he was placing me on hold. When he returned, I told him that the staple was inside the taco; therefore, it came from the kitchen. He sounded very annoyed and said, “that’s not possible. We don’t use staples in the kitchen.” Then rudely said, “so what do you want from us?” I asked him if this was a joke and told him that I even had an incorrect order a few months prior as well, which they never got back to me about. At that time, I was told that I’d receive a refund and discount on a future order, neither which happened. I never followed up on that. I’m shocked at how this business is being run. I informed Ronald that my young daughter was also eating the tacos and could not even fathom the idea that she may have swallowed a large staple. I asked him to speak to the manager, and he said the manager was not around. I said to have him call me. He said to hurry up and give him my phone number or else he would put me on hold again. Unsurprisingly, I haven’t heard from anyone. I did, however, look this location up on the Department of Health, and they had very critical ratings just a month ago. Including mice droppings near food, wings not being stored at room temperature after breading, dirty leaf blowers being hung above food, and the list goes on."
