"Some days costumer service is better than other!!! If you get one of the men on the phone you?re good, if you get of if the ladies it all depends on the type of day they?re having! I?ve to go off on them a few time due to the attitude!!! The food is fine compared to the other haitian restaurants in the county of Essex and yes I?ve tried them all! One of the things that annoys me is the fact that they have a full menu online, but only offers 5 dishes which means you must call and ask what do they have on that day while placing before placing the orders. As some others have mentioned you must call in advance, but in my experience they are good with having the orders ready by the time you get there. Some feedback for the owner, hire a great cook, and pay them what they are worth cause the service and the city the restaurant is in aren?t the best, but if the food is always great many of us will continue to take the drive from the other side of the state for some good food."