"My wife placed an online order for pickup the other day, which included several dinner items and 2 bear claws. I arrived 5-10 minutes early but ended up waiting a total of 20 minutes, despite there being no other customers around and what seemed to be an overly staffed restaurant. When they finally brought the bag to me, I headed home only to find that the bear claws were missing. Additionally, my son's pizza was undercooked, and my wife’s Mediterranean bowl was served without the dressing she had ordered. In total, 4 out of the 6 items in our order were incorrect, of poor quality, or simply not included. I called the manager, Steve, who was polite but only offered for me to come pick up the bear claws at my convenience. I’m sorry, but after such a significant mistake, it feels more frustrating to have to make another trip to pick up the 2 bear claws we already paid for. What about the $40 worth of food that was unsatisfactory?"
