"I had a bad experience with this location yesterday. We went to get 2 large sizes of Royal Strawberries Cheese Cake. We used the redeemed to get them, and we did not know that redeemed 500 points could not apply to Royal until they told us. We had not said anything to the staff, and the manager/the owner (I don't know) standing next to her said he could redeem points on Blizzard and charge a little more for Royal (upgraded). We were OK with it, and we paid the total price for 1 Royal Strawberries Cheese Cake and a little more for upgrading Royal with my visa card (through apple pay on the phone). When we got home from the restaurant to eat our ice cream, we realized they did not put any strawberries in our cups. We thought they forgot to add strawberries. Later, I looked and read those reviews from other customers, and I realized the manager/owner did not add strawberries to our cups on purpose. I feel sad as a customer and feel bad for the franchise to let them represent as a partner of Dairy Queen. It seems like they bought the franchise and built their own rules. They do not say, but they show their action.I often go there 2 -3 times weekly and support the local Grand Ledge business. My home is close to Culver's, but I drive further to support them. However, their attitude is terrible.If they do not accept redeemed points, they can tell us immediately. We can pay for our food, and we don't mind it. We can drive extra miles to support them, which means we like their food, and we can pay for our food.Send this message to the owner:In the long term, getting customers is not easy for all businesses; once they have them, the important thing is to keep them longer with the service. If the owner wants to open for a period of time and close the business forever, I do not have any words to say. Good luck."
