"Our experience at this restaurant was disappointing from the beginning. The service was odd and only got worse as the meal progressed. The waiter never checked on us after taking our order, and the kadahi paneer was initially served without salt. When we requested it to be properly seasoned, it came back overly salty and inedible. Throughout the meal, we had to wait for service, and it was only when we got up to find someone that the bartender offered us water. To our surprise, an 18% gratuity was added to our bill without prior notice. When we asked for it to be removed so we could decide on our tip, we were treated disrespectfully by the management. They refused to address our concerns and dismissed us without explanation. This lack of customer service was appalling, especially coming from a restaurant we had been loyal customers of for years. Despite our disappointment, there was no apology or explanation for the poor service and rude behavior. Overall, we would not recommend dining at this establishment based on our recent experience."
