Rainbow Combo
Yamada Sushi Poke

Yamada Sushi Poke

1523 N Aurora Rd, Naperville, United States

Tea • Soup • Asian • Sushi


"This is one too many stars. I made an Doordash order at 4:30 and realized they would be busy and take a bit. I was okay with that. At around 6:00 pm, I got a call from my Doordash driver saying him and many other third party delivery drivers were toldby the restaurant that they are too busy to deal with online orders and will not be fulfilling them. I find it unprofessional tojust decide to not fulfill orders, especially after an hour and a half. They should have come to that conclusion earlier,disabled their accepting orders status on doordash and other apps, and fulfilled the orders they received. Further, I wasn’table to cancel my order on doordash since they restaurant had already confirmed it. If moved further with the cancellation, Iwould have only receive a refund for the doordash fees. SO, at this point, even once they’ve decided they couldn’t fulfillonline orders, the restaurant should’ve cancelled orders so they wouldn’t be stuck in order limbo, with doordash driverswaiting outside and wasting their time instead of being assigned to other orders. Doordash customer support was no help at alland said they could only give me the refund for the doordash fees, despite their own employee saying the restaurant told themthey wouldn’t not fulfill the order. I tried to call the restaurant many times to ask them to cancel my order, but theyweren’t answering (shocker). I was really excited to try this food since they have great reviews but will never try their foodsince I will not be ordering from here again"