Rainbow Naruto
Ooki Sushi

Ooki Sushi

1575 3rd AveNY 10128, New York, United States

Fish • Sushi • Asiatic • Japanese


"The manager on duty this particular evening (a small Asian male) was extremely rude. I've been a long-time customer at Ooki, based on location, mostly (but not always) good-tasting food, and despite some occasional glitches in delivery (the wrong dish is delivered about 10% of the time and sometimes they require (mostly because of location), but also due to some good food (but not always). In terms of delivery, about 10% of the time, the wrong order is delivered and sometimes they require the customer to send them a photo of what was delivered before they agree to exchange it. But overall, the service was acceptable such that I have been a repeat customer for over 10 years. But today, I ordered for takeout for single dish under $10 When I got there to pay, they told me I had to pay cash as there was a $10 limit for credit, I know that a credit minimum is not an unusual practice. However, I can’t recall having to pay cash at Ooki in the recent past, so I was a bit surprised with the request for cash. The cashier was apologetic and friendly. But then the manager intervened and very quickly and rudely told me I had to pay cash. When I told him I was a long-time customer who never paid cash, he said it didn’t matter. When I asked to see something in writing that stated the credit minimum policy, he then dismissed me and told me the order was cancelled. Before leaving the restaurant, I double-checked the walls and the menu to see if there was some written policy supporting the $10 minimum. There wasn't any. So I ended up walking 2 blocks to another Japanese restaurant) which treated me much more politely and filled my order in less than 4 minutes (Ooki typically takes 10 to 15 minutes). I will miss ordering from Ooki, but I can not tolerate a lack of courtesy from management."