Rancher Plate
Bill Miller BBQ

Bill Miller BBQ

West Commerce Street, San Antonio, 78207, United States Of America

Tea • American • North American • Delivery Services


"I DIDN'T KNOW how this work since all the Bill Millers were doing Drive thru or Calling your order for take out? SO I AM SEEING ALOT OF PEOPLE OUTSIDE at the front so I thought I can order to go from there? One person said something in Spanish then another person said we will be with you?.. I guess I must of waited at leased five minutes before someone came to ask me what I needed it was like ghost town at that time everyone left and I was left standing there then a lady came out and ask me if I needed something or if I was there to pick up an order in Spanish I was puzzle cause at that moment I just couldn't get a word out because I understood her but I couldn't comprehend to begin to say anything to her in Spanish so I said yes I am ordering to go and at that moment she said ah yes one moment please? Oh my god another moment to wait? K then someone else came to ask me has someone already help you I said no, she said k wait here? At that time I beginning to think am I ever going to order any food! Angry at that moment I saw employees after employees leaving so I stop someone her name tag said Gloria I ask her can u please help me she said yes what do you need I said all I need is two pieces of fried chicken and fries and a large Pepsi she told me k just wait here k she came right back to me and told me your order is coming I told her thank you then the same person that came to charge me and give me the order is the same person who said wait here my experience her at bill Miller bbq went out and beyond first cause I waited forever and beyond because as nice as one of your employee leaving home and took her time to give me what I ask I cannot forget till this day! I haven't gone back to bill Miller bbq on nacogdoches and 410 because of my bad experience I go to another one on Broadway where I am greeted and help right away. But I just wanted to thank and hope she gets this gratitude thank you to Gloria."

Bill Miller B-q

Bill Miller B-q

9202 Wurzbach Rd, 78240, San Antonio, United States

American • Fast Food • International • North American


"I just don't know what is wrong with this location. Either the drive thru takes forever to go through or They almost never have chicken ready. And even when they do it isn't breaded properly as there are huge dry spots on it because the person breading it did not do it right or it it is not being stirred properly. I went today at 11:45 thinking it's lunch time they should have fresh chicken up since it is the heart of lunch hour in the area. The line was super long in the drive thru and after a couple of minutes of waiting I decide to get out of line to go inside because it should be faster right? But nope after placing my order for a #2 after waiting a minute or two the packager sees me waiting and asks what I have I told her and she says did they tell you there was a wait on chicken. I was like no. She tells me it will be another 4 minutes. I just don't understand that. It is the heart of lunch hour and I know when I worked for Bill Millers the last of our chicken should have been coming by 11:30 but there was always chicken up up by 10:30 at the latest and if more was cooking it was only to keep up with future demand to get us through the next hour or so. It definitely wouldn't be because we didn't have any up and ready to serve. Especially on a Friday lunch hour. I have complained to corporate in the past and they have responded with a gift card and promises to get with the Area manager to correct the problems in this store but that was months ago and the same problems are still there. But I guess the area manger for this store has more important stores that he cares about. What a shame because this store is making a once prominent San Antonio business look horrible. I know the Millers wouldn't have stood for this back in the day it's to bad the current upper management allows it."