Ratatouille Provençale
Aoc East

Aoc East

1590 1st AveNY 10028, New York, United States

Wine • French • Seafood • French Fries Maison


"I’ve dined at AOC East many times over the years and have always found it a reliable, good meal with very good service. Last night was an extreme disappointment. The service was horrible. When my friend and I each ordered a glass of Sauternes with our foie gras, it arrived warm, as if the bottle had just been pulled from the shelf. When we called the waiter over and informed him, he was annoyed and asked if we wanted it chilled our just wanted some ice cubes to put in the wine. I said, it would be better if they chilled the wine. So, the waiter removed the 2 glasses of wine and reappeared with the same 2 glasses of wine about 2 minutes later. It was barely chilled and seemed like they had just stuck some ice cubes in it for 2 minutes then removed them before bringing the wine back to the table. It was downhill from there. Our waiter barely acknowledged us the rest of the evening. When the bus boy came to remove our appetizers, he asked us, “do you need utensils for your next dish?” When we replied that, yes, we would need utensils, he told us to take our dirty utensils off of our appetizer plates. I told him he could just bring us some fresh utensils. He never did. Our entrees came, they put the food before us, and left the table. As they walked away, I reminded them that we needed utensils. They never came back. My friend finally went to another table that had been set fresh and took utensils off of that table. You get the idea. Continued this way throughout dinner. A real shame. I know a lot of restaurants are struggling right now with staff but this was pretty bleak!"

Amelie

Amelie

566 Amsterdam Ave., 10024 New York, United States Of America

French • Brunch • Terrace • Francesa


"The three of us all longtime Upper West Siders had dinner here recently. Based on how hard it is to get a table, we were expecting something approaching greatness. While we had a lovely evening together, it wasn 't because of the food or service. My first impression was, I 'm glad I 'm not dining with just one other person, because the tables for two are pretty much on top of one another in fact, they may as well be touching, they are that close. We were seated at a table for three, but it was in the noisy back section, close to the kitchen and a (music speaker with a particularly efficient woofer pointed directly at my left ear. Service was average, yet aloof. I 'm not a fan of chatty, overly familiar waitstaff, but a warm smile goes a long way to making me feel welcome and relaxed. (Most doctors I 've known have a better chairside manner than our waiter of few words did. Our apéritifs were all right the escargots looked better than they tasted, and the crispy artichoke tasted better than it looked. Our main dishes were plated nicely, however my seabass, served in a bowl of butter and occasional vegetables, was rather bland. My dining companion 's hanger steak arrived swimming in a fermented sauce that simply overwhelmed the beef she could barely taste it, though it was cooked to the correct temperature. The wine was rather ordinary and not a drop over 4 oz. per glass. (How can you fully enjoy a mouthful with so little left to last? The bread was fresh but served dry, though we dipped it in the various sauces that accompanied our apéritifs and entrees. We fared better with dessert. The chocolate mousse, especially, had just enough depth without being overly rich. After our credit card cleared, we were handed a credit card reader. Our waiter disappeared and I never received the paper receipt I requested. (You can email yourself a receipt, but I 'm old school. My biggest complaint, besides the coldish service, was the shifty way the bill was calculated. We all know restaurants in the city now charge extra if you pay with a credit card. A credit card processing fee is very often tacked on to the bill, so the restaurant doesn 't lose money. Understandable. But the problem at Amelie was the manner in which they did this. For example, the seabass is listed as $36 on the menu, but it really costs $37.44, and is listed that way on the receipt. The 4% service fee gets tacked on to the menu item pre tax and pre tip. The goes for every other item on the bill, including drinks. So, when it comes time to pay, you are taxed on the higher amount (therefore, you 're paying a tax on the restaurant 's credit card service fees and when you are shown suggested tips, they are based on the higher taxed total, not the pre tax amount of the meal. In effect, you are tipping on the tax AND the 4% credit card service fee! This is a money grab. You need to be careful and choose Custom Tip so you can leave an appropriate tip. Also, because 20% is the de rigeur minimum urban tip level these days, there 's no 18% option anymore. Sigh. Overall, Amelie was disappointing. If just one part of the experience had been outstanding, or even just very good I would have awarded this place an extra star. But with an unwelcoming staff, serviceable but far from exceptional food, and shady menu pricing, we won 't be returning."