"I came here for a long time. Customer service has always been lacking, not the food in the beginning. Now that I see the extremely rude follow up comments the owner has left I can see this may be a trickle down or overall culture there. There is no person permanently stationed at the front. They are there one minute and then in the back for 5 minutes picking up to go orders AND bringing out other people 's food. It 's ridiculous to have to wait 5 minutes to be seated when the entire restaurant is almost empty. What would happen if you all got busy? It 's not a sustainable business model and I suggest the owner get an outside consultant or help because things have gone down hill in the worst of ways. When i was done with my food and noticed she had not checked on me in awhile, I went to the front to pay and yes, had to wait another 5 minutes to pay. Additionally the tables were dirty. The first two photos are from the first table I was seated at. I asked the waiter about this issue and she said oh they wash them Like... as y 'all can see there 's no way that happened. Then i asked to move tables only to be equally disgusted with that one : You all have so many people who love what you first presented when you opened. I was going back when they were up the street!! Long time customer. But unfortunately I have decided to never go again. I know for a fact if you all were to invest in staff culture (basic manners, politeness, increased workers on shift , food preparation (temperature, quality , and your overall business structure (cleanliness, timing, etc. your customers would be happy and of course the business would thrive. I am genuinely confused when a business is reluctant (demonstrated in Sacbe 's rude replies to improving. I recommend Tacos Beer, they have great mexican vegan options."
