Regular Garlic Bread
Pondrelli's Pizza Kitchen

Pondrelli's Pizza Kitchen

1500 Route 37 Wast, Toms River, United States Of America, 08753

Pizza • Salads • Casual • Italian


"I would give less stars if it was possible. I placed an order on Thursday night. The tracker went through the process and I started receiving texts that my order was on its way. The tracker then said completed and I looked outside, no food. So I calledand the kid said the driver actually just left? Weird, but okay. Waited another 15 minutes and nothing so I called and the kidsaid the food was delivered to an old address, that I deleted before placing the order and putting in my correct address. Wastold the delivery kid could maybe go back and see if my food was outside the address it was delivered to, even though it hadbeen sitting outside at this point for over a half hour. Told them just to refund my money. He said he cancelled the order andprocessed a refund. Didn?t hear anything so called the store the next day where the kid told me no one in the store couldprocess a refund and I needed to call corporate. Called corporate and they said that because this was a franchise store I neededthe owner to call me and it would be ?expedited? so I could get my money back. It?s now Tuesday and still haven?t heardanything. So I call again and get the ?general manager? on the phone who says no one processed a refund so it would be another3-5 business days for my money that I should have already had at this point. Urged me to just let them replace my food, which Ireluctantly did, because I?m tired of dealing with this. They have children working at this store and no one is professional orknows what the hell they are doing. Would never order again. I understand mistakes happen but everyone I spoke to put the blameon someone else and I got no where."