"Short summary: The restaurant mistakenly gave me a bagel with no egg and cheese. I was told I was lying when I called in. I came into the restaurant to show the owners and they send a man to me who tried to intimidate me in front of a packed restaurant. The man was standing about a foot behind me on the side of the restaurant that customers are on, and continuously tapped my shoulder. The man continued to tell me I’m lying, with his reasoning being my employees said so. Before getting the chance to kick me out of the store, they figured out they made a mistake. His tone then changes and he walks away from me, however they ignored me and offer no way to fix the situation. After asking for a refund, The woman comes out and tried to shove a bagel to me; even after I refused. She reluctantly gives me a $5 bill screams to never come back. The same owner ran out the back door and up the hill to scream at me as I walked to my car. Full story below: I I ordered a cheese and egg bagel. I return home to find there was no cheese or egg on the bagel. I called the restaurant and let them know and a woman who said she was the owner stated “I Made it myself, I know it’s on there” she was unwilling to budge and was set that I was lying about the egg and cheese. Just because that was unexpected I tell her I’ll take a picture right now and bring it in to show you. I come back to the restaurant to be greeted by no one. I am seated at the booth and all of the employees are on the employee side who are interacting with customers at the booth. Next, I get a tap on the shoulder from an extremely large man, about 6’2 300 lbs+, who simply states “Whatsup”. Given he was behind me, where customers are I assumed he was a customer so I didn’t reply. He then taps me from behind again and states “Whatsup”. I explain to him that my order was messed up. He then accused me of the changing the wrapping that they used for the bagel, taking off the egg and cheese, and says that his employees said they made it right so it’s right. I am dumbfounded at this point. While he’s standing there, I ask the woman owner why she keeps saying she put bacon in the bagel when my bagel never had bacon. She then says oh, we have two orders under your name. The man standing behind me then says oh it must’ve been a mistake. I ask for a reason That they are being so harsh and confrontational with me and he states “I can’t have a conversation with you” and walks away. 4 other customers in the store who are next to me are telling me that they’re sorry for how the owners are treating me. The other customers agreed that the large man who approached from behind and tapped me was there to intimidate me and was acting aggressively. After this no one is talking about how they will rectify the situation. I ask for a new bagel and after 10 more minutes I simply ask for a refund. The owner comes out and slams a bagel in my face, I tell her I do not want this and I want a refund. She aggressively pushes the bagel at me again, and said here’s your bagel. I repeat, I want a refund. She then storms over to the register, and takes out a $5 bill and screams “I don’t ever want you back in here”. To top it all off, after I’m leaving the restaurant the owner runs out the back of the building to meet me and scream at me as I’m walking to my car. Worst service and people I’ve ever dealt with. The food quality wasn’t the best but the service is absolutely horrendous and the entitlement of these people is astonishing. Enter at your own risk. For context I’ve only left one bad review in my lifetime."
