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Tuscany Italiano

Tuscany Italiano

12638 Jefferson Avenue, Newport News, 23602, United States Of America

Full • Casual • Italian • Seafood


"First of all I just want to say that normally my family and I travel from across the monitor mirror mat just to visit Tuscany ristorante Italian. However, today was not a day I wish we would have visited the restaurant. When we arrive there was only one large party and one smaller party and they took us immediately. When we were set down we were given specials for today but each person had a different special and then when we decided on the items from the specials menu we were instructed that those items are no longer available even though they were on the menus that were given to us. As I stated prior my family and I often eat here and we used to absolutely love this place. We were advised that they have a new cook/owner and that things have changed but we didn't think it would be that much of a change. My mother order the chicken parmesan and ask for it to be baked and not fried and with no cheese we were assured it would be baked and not fried and then with no cheese. When my mother received her food everything was totally opposite it all was fried and it was all full of cheese. We asked if we could have it recooked and have it baked and with no cheese as we requested and we were advised that the cook was not going to cook it and that they would not offer any discount but we could order something else and pay that price as well I've never received such poor service in my life and my father who ordered Salmon was the very last person to get his food after we had all eaten and we're getting our dinners boxed up they told us that they would take it off of our check however won't I receive the check there was only $3 taken off for the late arrival of his food when the entire party was already finished eating. Our waitress had advised that she would try and have the chicken parmesan removed since my mother did not eat it but the check did not reflect as such. Today was one of the worst days under new ownership and we as much as we used to love this place will never return and the food wasn't that great today either."