"Could hardly have been worse. The place was nearly empty, but I waited every step of the way. No one at the front to seat me, to bring a menu, to arrive at table, to take the order, and most notably, to bring the food. I could see they had no action in the kitchen, but it took almost a half hour to bring a Luke warm plate of spaghetti. My bad for not getting a meat sauce, which likely would have had some zest to it, but still the pomodoro was bland and watery. The pasta itself was ok, but a tad on the undercooked side — even for someone who greatly prefers pasta al dente. On the mildly plus side of the ledger, a side Caesar was serviceable, if a bit overdressed, and the signature Sporkie rolls and Parmesan-in-oil were great. Zero attention after delivering the food to the table. No grated cheese, no one to refill the water (which arrived without the requested lemon wedge) or even bring a check. I had to stand up and amble v-e-r-y slowly toward the door for someone to finally dash over with the bill. Look, I know this is not a fine dining experience under any circumstance and that restaurants like this have been hit very hard by the pandemic and a resultant economy that has decimated the industry. But there are still basic boxes to be checked and standards to be met. Most restaurants are achieving them. Bertucci’s is not. With their stores closing left and right, it may be their time."
