"We made reservations a month in advance for my son's 29th birthday at CIAO. We were looking forward to it as CIAO has always been reliable in the past. When making the reservation, I mentioned it was my son's birthday and requested a cake or some kind of recognition. We arrived at 6:30 for our reservation and were seated right away, but we waited 30 minutes for our server to come to our table. After ordering, drinks and salads arrived, but unfortunately there was a hair in my daughter-in-law's salad. Despite bringing it to the waiter's attention, he did not acknowledge it or offer an apology. When the food arrived, my son's steak was cooked rare instead of medium, and the server did not address it even when my son didn't eat it. We left the restaurant feeling disappointed and frustrated, as they never acknowledged my son's birthday and there was no cake. Overall, it was a waste of 2 hours and $280."
