Seasoning Packet
Papa John's

Papa John's

3305 S Campbell Ave, Springfield, MO 65807, USA, United States

Meat • Pizza • Italian • Fast Food


"If I could give negative stars, I honestly would. Helping to do a move out this week and ordered two Philly papadias. Open first opening the box, i noticed it wasn 't folded properly which caused issue holding it properly. The inside of mine was only partially melted and all of the veggies were crunchy. My mom 's was even worse. It almost looked like they just set a small Philly 'pizza ' in the box and then just closed the box to fold it. It was a MESS. the center of hers also had unmelted cheese and she complained of onions and peppers being basically raw.I am a firm believer of allowing the business the opportunity to fix their mistake and so I called immediately and spoke to a gentleman about the issues. He told me he could just void out the purchase if that would help. I told him we were hungry and in the process of a move so I would prefer to have it replaced. He told me it would be about 2 hours wait. I told him okay that 's fine just void it. He said he would do that and then he told me he understood the aggravation so he was going to also put down a credit for two free papadias. He said to just make sure to let the store know and they would see the credits.Today, still moving, and thought we should go ahead and use those credits. Talked to a lady at the store and she said she didn 't see any. I gave her a different phone number and told her what had happened and what had been said. She told me that she was 'the only one on site today, ' and that she 'didn 't see any credits. Sorry. ' I got off the phone and had my mom check to make sure he at least refunded the purchase which he did thankfully.Don 't promise things to customers if you can 't follow through, especially if you are the one who offers it. Very aggravating. But by the recent reviews and photos I can see that I 'm sadly not the only person to experience these issues."